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The original item was published from 10/29/2021 9:53:00 AM to 12/23/2021 12:00:02 AM.

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Posted on: October 29, 2021

[ARCHIVED] RCN Acquisition of WOW


We are very excited to share with you that RCN, an award-winning and leading provider of Internet, TV and Phone services, recently entered into an agreement to acquire the assets of WOW! in the Chicago, Illinois area, Northwest Indiana, and the Evansville, Indiana area – including the network and other assets to provide and deliver your services. This means customers will continue to receive quality products and services from top rated technical and customer support teams and will be backed by a company with the resources and passion to invest in technology and innovation, all with a dedication to excellent customer service – now and in the future.   On behalf of the entire team, we'd like to welcome you to RCN.
Top-Rated Customer Support.
Since its launch, RCN has offered customers a real choice in entertainment and communications services. The company is at the forefront of the residential and business connectivity transformation, providing customers with access to high-speed gigabit broadband along with other innovative TV and phone services.  Customers are our top priority and we work tirelessly to ensure your complete satisfaction with each and every interaction with our team.  With RCN, customers can stream more, download faster and enjoy all the perks our advanced network has to offer.
What’s Next and What to Expect.  
No action on your part is required at this time and you will not incur any fees in connection with this transfer of your service.  You will continue to receive quality services you have enjoyed from WOW! without interruption and without an immediate change in rates, terms, or conditions.  Be assured you will receive notifications of any changes to your services, conditions of service, or rate plans well in advance, should they become necessary.
RCN anticipates the closing of the acquisition and the transfer to occur on or about November 1, 2021, after the necessary regulatory approvals are obtained.  At that time, WOW! will no longer be the legal entity that provides your service and RCN will become your service provider1.  We will communicate with you under the WOW! brand for a limited period of time as we complete the transition of operations to RCN.  Therefore, RCN will become responsible for all requirements, rights, and responsibilities relating to your service, and RCN’s technical and operational personnel will oversee and have control over the provisioning of your services.  
We’re Here for You.
At RCN, we're dedicated to providing great service and an outstanding experience each and every day.  Our commitment to excellence is deeply engrained in our company and we’ll ensure you continue to receive the same great support you’ve come to expect with WOW! 
We’re glad to have you with us and we look forward to serving you. We are here for you!
Tom McKay
SVP and General Manager
RCN Telecom Services of Illinois, LLC

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